Shipping policy

Shipping Policy

Last updated: June 11, 2026

At Backstep Branding, most items are custom-made, personalized, or made-to-order. Production time and shipping time are separate.

Production Time

Most custom orders are currently estimated at 6–8 weeks from the time of estimate acceptance or order approval, unless otherwise stated.

Production times may vary depending on order size, design complexity, material availability, current workload, and customer response time for design approval or order details.

If your order is completed sooner, we will notify you when it is ready.

Shipping Time

Once your order is complete and payment has been received, your item will be packaged and shipped as soon as possible.

Shipping times depend on the carrier, destination, weather, holidays, and other delays outside of our control.

Shipping Rates

Shipping rates are calculated at checkout or included on your invoice, depending on the order type.

Larger custom orders, wholesale orders, bulk orders, or oversized items may require a custom shipping quote.

Order Tracking

When your order ships, you will receive tracking information if available.

Please allow time for the carrier to scan and update tracking information after the package has been dropped off or picked up.

Local Pickup

Local pickup may be available by appointment when arranged in advance.

Please do not arrive for pickup until you have been notified that your order is complete and ready.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout or providing the correct address before invoicing.

Backstep Branding is not responsible for packages shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

Lost, Delayed, or Damaged Packages

Once an order has been given to the shipping carrier, delivery timing is outside of our control.

Backstep Branding is not responsible for carrier delays, weather delays, lost packages, stolen packages, or packages marked as delivered by the carrier.

If your package arrives damaged, please contact us within 7 days of delivery with your order number and photos of the packaging and damaged item. We will help determine the best next step.

International Shipping

At this time, we primarily ship within the United States. International shipping may be available on a case-by-case basis and may require a custom shipping quote.

Customers are responsible for any customs fees, import taxes, duties, or additional charges required by their country.

Questions

If you have questions about shipping, production time, or a specific order, please contact us through our website contact form or the email listed on our website.