Terms of service

Terms of Service

Last updated: June 11, 2026

Welcome to Backstep Branding. By accessing our website, placing an order, approving a design, or purchasing a product from us, you agree to the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

Overview

Backstep Branding provides custom leatherwork, laser-engraved goods, hats, patches, helmet shields, radio straps, SCBA mask covers, branded merchandise, promotional products, and personalized gifts.

Many of our products are custom-made, personalized, or made-to-order. Because of this, order details, spelling, colors, logos, artwork, sizing, and design approvals are the responsibility of the customer before production begins.

Custom Orders and Design Approval

For custom orders, customers are responsible for reviewing all order details before approving production. This includes, but is not limited to:

Names, spelling, numbers, ranks, department names, logos, colors, product options, quantities, layout, sizing, and design details.

Once a design has been approved or production has started, the order cannot be canceled, changed, returned, or refunded unless there is a mistake on our part, a defect, or another issue approved by Backstep Branding.

We do our best to match approved designs, colors, materials, and layouts as closely as possible. However, because many items are handmade or custom-produced, slight variations in leather, engraving, color, finish, stitching, placement, and appearance may occur.

Production Time

Production times vary depending on order size, product type, material availability, workload, and complexity. Estimated timelines are only estimates and are not guaranteed unless specifically stated in writing.

Current build times may be provided at the time of estimate or order approval. Delays may occur due to material availability, customer response time, design revisions, equipment issues, shipping delays, or other circumstances outside our control.

Pricing and Payment

Prices are subject to change at any time. Custom pricing may vary depending on design complexity, materials, quantity, tooling, engraving, painting, artwork, and production requirements.

Payment terms may vary by order. Some orders may require payment in full, partial payment, or a deposit before production begins. Other orders may be invoiced upon completion.

Orders are not considered complete until payment has been received and cleared.

Customer-Provided Artwork, Logos, and Content

By submitting artwork, logos, names, designs, images, text, department marks, business marks, or other content to Backstep Branding, you confirm that you have the legal right or permission to use that content.

You agree not to submit any material that infringes on another person’s or organization’s copyright, trademark, intellectual property, privacy rights, or other legal rights.

Backstep Branding is not responsible for verifying ownership or usage rights of customer-provided artwork, logos, names, or designs. The customer is responsible for any claims, disputes, or damages related to submitted content.

Intellectual Property

All original designs, product photos, layouts, drawings, mockups, digital files, artwork, text, branding, and product concepts created by Backstep Branding remain the property of Backstep Branding unless otherwise agreed to in writing.

Purchasing a product does not transfer ownership of design files, artwork files, laser files, templates, digital mockups, or production files.

Backstep Branding may use photos or examples of completed work for marketing, portfolio, social media, website, or promotional purposes unless the customer requests otherwise in writing.

Returns, Refunds, and Cancellations

Custom, personalized, and made-to-order items are final sale and cannot be returned, exchanged, or refunded unless there is a mistake on our part, a defect, or the item arrives damaged.

Please refer to our Return and Refund Policy for more details.

Shipping and Delivery

Shipping times are estimates and are not guaranteed. Backstep Branding is not responsible for carrier delays, lost packages, incorrect shipping addresses provided by the customer, weather delays, or other delivery issues outside our control.

Customers are responsible for providing a correct shipping address at the time of order. Additional shipping charges may apply if an order must be reshipped due to an incorrect address or failed delivery.

Risk of loss transfers to the customer once the order is delivered to the shipping carrier.

Product Use

Customers are responsible for using products safely and appropriately. Backstep Branding is not responsible for damage, injury, improper installation, misuse, normal wear and tear, neglect, exposure to extreme conditions, or modification of products after delivery.

Leather, engraved goods, patches, hats, and custom items may naturally wear, darken, patina, fade, stretch, or change over time with use.

Website Accuracy

We do our best to provide accurate product descriptions, pricing, images, availability, and information. However, errors may occur.

Backstep Branding reserves the right to correct errors, update information, cancel orders, or refuse service if information on the website is inaccurate, incomplete, or outdated.

Prohibited Use

You agree not to use our website or services for unlawful purposes, fraudulent activity, intellectual property infringement, harassment, abusive conduct, spam, unauthorized access, or any activity that could damage or interfere with our website, business, or customers.

Limitation of Liability

To the fullest extent permitted by law, Backstep Branding shall not be liable for indirect, incidental, special, consequential, or punitive damages related to the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the product or order giving rise to the claim.

Right to Refuse Service

Backstep Branding reserves the right to refuse or cancel any order for any reason, including but not limited to inappropriate content, offensive material, suspected fraud, intellectual property concerns, unreasonable requests, abusive communication, or inability to complete the requested work.

Changes to These Terms

Backstep Branding reserves the right to update or change these Terms of Service at any time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of our website or services after changes are posted means you accept the updated terms.

Contact Information

Questions about these Terms of Service can be sent through our website contact form or to the contact email listed on our website.